Help

If you do not already have a PC™id account, please follow the steps below to create a new account:

On the home page, click “Register”
From there, enter the e-mail and password you wish to use for your PC™id
Then, you must read and agree to the Privacy Policy for PC™id and Terms & Conditions for Shoppers Photo
Once you check the box, click "Create a PC™id"
You will then need to fill in your first and last name on the Complete your Account page
Optionally, you can opt in to receive exclusive offers on sales and promotions by checking the box that says, "I would like to receive promotional electronic communications from Shoppers Photo"
Once the information is filled out, click the “Continue” button

Shoppers Photo now requires you to log-in using your PC™id account. If you already have a PC™id account, please follow the steps below to log-in:

On the home page, click "Login"
Enter the e-mail address and password you use for PC™id
Click sign-in
You will then need to fill in your first and last name
Optionally, you can Opt in to receive exclusive offers on sales and promotions by checking the box that says, "I would like to receive promotional electronic communications from Shoppers Photo"
Once complete. Click "Submit"

If you have forgotten your PC™id password, please follow the steps below:

On the navigation bar, click "Login"
Then, click "Forgot Password?"
From there, enter your desired e-mail and click, "Send E-mail"
You will then receive an e-mail with a link to change your PC™id password

To change your password, please follow the steps below:

Click "My Profile" in the drop-down menu under "My Account"
From there, click on the "Manage your PC™id account” button"
Then, sign-in to your PC™id account
Once on the "Your Profile" page, click "Change Password"
You will then be sent an e-mail to reset your password
Then, click on the "Reset Password" Button in the e-mail
Once on the "Reset Password" page, enter your new password and click the "Reset Password" button

To upload photos to a new album, follow the steps below.

Click "my account", you will be prompted to login if you have not already done so
Click "create album"
You will be asked to name your album
Click the create album button
Click "add files" to add photos to your album from your computer
Select the photos from your computer that you would like to add to your new album
Once you have finished selecting your photos, click "open"
Your photos will now start to upload
Once all photos have been uploaded, your photos will be displayed in the album to which they were added
Now you can edit, view, or organize your photos

To upload photos into an existing album, follow the steps below.

Click "my account"
Click the album to which you would like to add photos
Click the add photos button at the top right of the page
Click "add files" to add photos to your album from your computer
Select the photos from your computer that you would like to add to your new album
Once you have finished selecting your photos, click "open"
Your photos will now start to upload
Once all photos have been uploaded, your photos will display in the album to which they were added
Now you can edit, view, or organize your photos

To import photos from Facebook into your albums, follow the steps below.

Click "my account"
To upload photos into a new album, click "create album"
Enter the album name and click "create album"
To upload into an existing album, click on the album to which you would like to add photos
Click the Facebook button
If this is the first time accessing photos from Facebook, enter your email address for Facebook and your Facebook password, then follow the prompts
From the "Import from Facebook" pop-up, click the "Select" drop down menu to import photos from "Me" or select a friend from whom you wish to import photos
Click each image you would like to import, and click "review"
If you would like to add photos from multiple Facebook albums, click on the "select more" button and select another friend or another friend’s album
Your previously selected photos will have been saved
When you are finished selecting photos from Facebook, "Review" and if these are correct click the "import"

To import photos from Instagram into your albums, follow the steps below.

Click "my account"
To upload photos into a new album, click "create album"
Enter the album name and click "create album"
To upload into an existing album, click on the album to which you would like to add photos
Click the Instagram button
If this is the first time accessing photos from Instagram, enter your username and your password then follow the prompts
From the "Import from Instagram" pop-up, click the "Feed" drop down to import photos from Instagram Feed (only last 20 photos), Recent Uploads or Photos Liked
Click each image you would like to import, and click "Review"
If you would like to add more photos click on the select more button and select more photos from Instagram Feed, Recent Uploads or Photos Liked
Your previously selected photos will have been saved
When you are finished selecting photos from Instagram, click "review" and if these are correct click "import"

To delete an album, follow the steps below.

Hover over, or click "my account"
Click "my albums"
Hover over the album you wish to delete and click on the trash can icon
Press "OK" on the confirmation window that appears
Albums cannot be deleted if photos are used in a saved project

To order prints, follow the steps below.

Hover over, or click "prints" from the top menu
Click "standard and square prints", "enlargements" or "panoramic prints"
For standard or square prints, select "import photos from my computer", or choose an album
From the album you have chosen, you can select all or only select the photos you would like to order by clicking "select" on the bar underneath each photo
You can also deselect all the photos you have chosen by clicking "deselect all"
Once you have finished selecting photos, scroll to the top or bottom of the page and click "continue"
The print size defaults to 4x6, and is highlighted blue
If you do not wish to order 4x6 prints, click on 4x6 and it will turn from blue to grey
If you deselect any of the print sizes, you will get a warning that you will be removing that size from your order
Click "cancel" to keep the print size or click "delete" to remove the print size
For other print sizes, click the print size and it will turn blue, indicating you have ordered prints in that size
Once you have chosen your print size, it will default to one set of each size
A set means you are ordering one of each of the photos you have selected in that size
You can increase the set quantity by using the blue arrow on the right side of the quantity
You can select finish, and border options for all prints in that set by choosing the radio button next to matte or gloss and checking the box for border if you would like bordered prints
Each photo and appropriate print size selected is displayed below in the "print review" section
In the "print review" section you can increase or decrease the quantity of each image and applying cropping, if required
If there is a green dot in the photo selection box, it indicates the resolution of the image is suitable for printing
If there is a red dot, it indicates the resolution of the image is not suitable to be printed at the requested size
If there are changes made to individual photos in the print review area, the number in the set(s) will display an asterisk (*)
Once you have finished reviewing your order, click "continue" and the prints will be added to your cart
If there are resolution warnings under any image, you will be prompted with a warning and asked if you want to continue, or go back to the ordering page to review

Our Lab equipment takes your print order and re-sorts it using the alphanumeric file name assigned by your camera (or you, if the file name was changed). Therefore, to manage the sequence in which the images are printed, you would need to re-name each file! This is probably an unrealistic expectation for very large orders, so to reduce sorting, we suggest you submit them in groups of 100.

Shoppers Photo now requires you to log-in using your PC™id. If the e-mail you used for you PC™id account is different from your previous Shoppers Photo account, you can access your previously saved project and photos by following the steps below:

Click "Recover My Projects/Photos" in the drop-down menu under "My Account"
Then, enter your previous Shoppers Photo account e-mail and click "Submit"
Once you click submit, you will be sent an account confirmation e-mail
From there, click on the "Confirm Your Account" button in the email to confirm your account
Once you have confirmed your account, you will be able to access any previously saved projects and uploaded photos

To create calendars, follow the steps below.

Hover over, or click calendar from the top menu
Select "poster calendar", "coiled calendar", or "desktop calendar" from the drop down menu
Give your project a name (optional)
Click "create"
Choose a theme for your calendar from the themes section at the bottom of the page
Choose the starting Month / Year from the drop down menu on the right side of the page
Choose the language for the calendar from the drop down menu on the right side of the page
Click "Next Step" at the bottom of the page
For additional editing options for your calendar, such as clipart and borders, click the customize button and additional tabs will be displayed
Choose your photos by clicking on one of the album choices displayed in the "MY PHOTOS" tab
Select the photos you would like to use from the album you have selected by dragging and dropping the selected photos onto the image placeholders in the calendar
When the green border appears around the placeholder, your photo can be dropped in the placeholder
To replace a photo in a placeholder, drag another photo to the same placeholder, on top of the existing photo
You can add more photos onto the calendar pages by dragging a photo anywhere on the calendar page
To remove a photo, select the photo and click "delete" on the pop-up menu
There are three views for the calendar available, full view, top page view and bottom page view (calendar grid)
To select a different view, click on the icons available at the top right of the page
You can customize the calendar grid by dragging photos onto any date within the calendar grid
You will also be given the opportunity to add text to the image in the calendar grid

Customizing your calendar

Adding Borders

Click "Customize"
Click "borders"
Choose a border category
Choose a border and drag it over the photo or text box for the border to be applied
To remove a border, open one of the border folders and drag the remove button over the current border

Adding Text

Click "Customize"
Click the text tab
Drag the ABC button onto your project
Type your text in the text area where the ABC button was located
Use the toolbars above the text writing area to change the properties of the text (colour, size, placement, etc.)
To remove the text, click on the text box and click "delete" on the pop-up menu

Changing Backgrounds

Click "Customize"
Click on the backgrounds tab
Choose a background category
Choose a background and drag it onto the project
To remove the background, click on the background and click "delete" on the pop-up menu

Adding Clipart

Click "Customize"
Click on the clipart tab
Choose a clipart category
Choose the clipart object and drag the object onto your project
To remove the clipart object, click on the object and click "delete" on the pop-up menu

Ordering your calendar

Once you have completed your calendar, click "Preview"
Review your calendar by clicking on the cover, and each month from the list on the left side of the page, to ensure everything is accurate
If you are ready to order your calendar, click "Add to Cart"
Confirm your calendar is correct by clicking the "I verified" button
You are now in the shopping cart where you will see your order and pricing details

To create photobooks, follow the steps below.

Hover over, or click "photobooks" from the top menu
Choose printable cover or classic cover from the drop down menu
Choose your size
Choose your book type by clicking on the available options
Give your project a name (optional)
Click "create"
Select a theme category
Choose a theme for your photobook
Click "Next Step"
The "MY PHOTOS" tab displays your albums
Select the photos you want to use in your photobook from your albums, and drag them into the "DRAG YOUR PHOTOS HERE" area
Once you open an album, you can also click "Add all" to add every photo from the selected album
You can also click on the "Add photos" button to upload more photos to your existing albums, or to create a new album and add photos to it
Your photos will automatically be added to your book pages in the order they appear in the area where they have been selected
You can re-arrange the order of the photos by dragging them forward or backward in the photo display area to reduce your time re-arranging your photos within the photobook
Once you have selected all your photos, and optionally re-arranged them in the order they will appear in the book, click "Next Step"
If you wish to add your photos manually, page by page, do not select any photos from your albums, and click "Next Step"
You will be warned that some parts of your photobook may be left empty, and you will be asked if you want to continue, click "Yes"
For additional editing options, such as clipart and borders, click "Customize"
To replace a photo in a placeholder, drag another photo onto the same placeholder on top of the existing image
To add more photos to a page, drag a photo onto the photobook where there are no photo placeholders
To remove a photo, click on the photo, and click "delete" on the pop-up menu

Customizing your photobooks

Adding Borders

Click "Customize"
Click the borders tab
Choose a border category
Choose a border and drag it over the photo or text box for the border to apply
To remove a border, open one of the border folders and drag the remove button over the current border

Adding Text

Click "Customize"
Click the text tab
Drag the ABC button onto your project
Type your text in the text area where the ABC button was located
Use the toolbars above the text writing area to change the properties of the text (colour, size, placement, etc.)
To remove the text, click on the text box and click "delete" on the pop-up menu

Changing Backgrounds

Click "Customize"
Click the backgrounds tab
Choose a background category
Choose a background and drag it onto the project
To remove the background, click on the background, and click "delete" on the pop-up menu

Adding Clipart

Click "Customize"
Click on the clipart tab
Choose a clipart category
Choose the clipart object and drag the object onto your project
To remove the clipart object, click on the object, and click "delete" on the pop-up menu

Ordering your photobook

Click "Preview"
Review each page to ensure everything is accurate
If you are ready to order your photobook, click "Add to Cart"
Confirm your photobook is correct by clicking the "I verified" button from the pop-up menu
You are now in the shopping cart where you can see your order and pricing details

To create greeting cards, follow the steps below,

Hover over, or click "cards" from the top menu
Select 5x7 or 4x8 photo cards from the drop down menu
You will be presented with several theme categories to choose from
Click on a category of interest, and the card designs will be displayed
You can also narrow your search by selecting portrait or landscape orientation, and you can select different sizes at any time
Select the card you wish to create
Choose the quantity/pack size for the card you have selected
Click "Customize"
Give your project a name (optional)
Click "create"
The menu on the left side lists the pages of the card, if the card has multiple pages
Select each page of the card, if applicable, and add your photos
The "MY PHOTOS" tab displays your albums, select the photos you want to use in your card from your albums, and drag them into the "DRAG YOUR PHOTOS HERE" area
To replace a photo in a placeholder, drag another photo onto the same placeholder on top of the existing photo
To add more photos to a page, drag a photo onto the card where there are no photo placeholders.
To remove a photo, click on the photo and click "delete" on the pop-up menu

Customizing your Cards

Adding Text

Click the text tab
Drag the ABC button onto your project
Type your text in the text area where the ABC button was located
Use the toolbars above the text writing area to change the properties of the text (colour, size, placement, etc.)
To remove the text, click on the text box and click "delete" on the pop-up menu

Ordering your card<>

Click "Preview"
Review your card to ensure everything is accurate
If you are ready to order your card, click "Add to Cart"
Confirm your card is correct by clicking the "I verified" button from the pop-up
You are now in the shopping cart where you can see your order and pricing details

To create photo gifts, follow the steps below.

Hover over, or click gifts from the top menu
Select a gift category from the drop down menu
Click the product you wish to create
Choose your options, if required
Click "Customize"
Give your project a name (optional)
Press "create"
If presented, choose a theme for your product
Click "Net Step"
Choose your photos by clicking on one of the album choices displayed in the "MY PHOTOS" tab
Select the photo(s) you would like to use from the album you have chosen by dragging and dropping the photo(s) selected onto the image placeholders on the product
When the green border appears around the placeholder, your photo will be placed in the placeholder
To replace a photo in a placeholder, drag another photo to the same placeholder on top of the existing photo
For additional editing options for your product, such as clipart and borders, click "Customize"

Customizing your gifts

Adding Borders

Click "Customize"
Click the borders tab
Choose a border category
Choose a border and drag it over the photo or text box for the border to apply
To remove a border, open one of the border folders and drag the remove button over the current border

Adding Text

Click "Customize"
Click the text tab
Drag the ABC button onto your project
Type your text in the text area where the ABC button was located
Use the toolbars above the text writing area to change the properties of the text (colour, size, placement, etc.)
To remove the text, click on the text box and click "delete" on the pop-up menu

Changing Backgrounds

Click "Customize"
Click the backgrounds tab
Choose a background category
Choose a background and drag it onto the project
To remove the background, click on the background and click "delete" on the pop-up menu

Adding Clipart

Click "Customize"
Click the clipart tab
Choose a clipart category
Choose the clipart object, and drag the object onto your project
To remove the clipart object, click on the object and click "delete" on the pop-up menu
If you are ready to order your project, click "Add to Cart"
Confirm your project is correct by clicking the "I verified" button from the pop-up menu
You are now in the shopping cart where you can see your order and pricing details

Ordering your gift

Click "Preview"
Review your product to ensure everything is accurate
If you are ready to order your product, click "Add to Cart"
Confirm your project is correct by clicking the "I verified" button from the pop-up
You are now in the shopping cart where you can see your order and pricing details

If you are ready to check out follow the steps below.

Click on the shopping cart icon
If you have a promotional code, enter it in the enter promotional code box; once you enter the code click go and the code will be applied to your order.
You can clear your cart by clicking the clear cart button.
You can delete products from your cart by clicking on the trash can icon at the right side of the item row
Select your shipping method.
- For ship to home - select ship to home, enter in your shipping information. Once you have finished entering in your information click next.
Enter your credit card information and click on the submit button
Enter your phone number at the bottom of the review your order screen
Click the checkout button
You have now successfully placed your order. Please take note of your order number

Your Internet Service Provider (ISP) or email client may be using filters to block email and this may be affecting the receipt of email from Shoppers Photo / Fujifilm Canada (or Pharmaprix Photo / Fujifilm Canada on the Pharmaprixphoto site). If you believe this is happening, please consult the help section related to your email program below or contact your ISP directly to see how to relax or remove the settings that filter or block email. This will ensure that correspondence from Shoppers Photo will be accepted.

If your provider is Google Mail:

Click "Contacts" on the left
Click the "New Contact" icon on the top left hand corner
Add details
Click on "Save" at the top

If you are using Outlook 2003 to view your e-mails:

Open the email message
On the toolbar at the top, click on "Safe Lists", then on "Add Sender's Domain (example.com) to Safe Senders List"

If you are using Outlook 2007 to view your e-mails:

Open the email message
On the toolbar at the top, click on "Safe Lists", then on "Add Sender's Domain (example@example.com) to Safe Senders List"

If your provider is Hotmail:

Open the email message
Click "Save Address" at the top of the message header

If your provider is Yahoo:

Open the email message
Click "Add to Address" icon
The name and email address from email are pre-populated in the "Add Contact" pop-up. Verify that the information in these fields is correct.
Click "Save"

If your provider is MSN:

Mark the tick-box on the left of the email message
rk the tick-box on the left of the email

If your provider is AOL:

Open the email message
Click "Add to Address" icon
The name and email address from email are pre-populated in the "Add Contact" pop-up. Verify that the information in these fields is correct.
Click "Save"

Which Internet Browsers can I use?

This site supports Internet Explorer 11 and above, the latest versions of Firefox, Safari, Microsoft Edge and Google Chrome. For mobile devices, minimum versions of iOS 7, Android 4, and Microsoft Windows Phone 8.1 are supported.

Why do I have to register to use the site?

Registration is necessary to place an online order using this site. Please be assured that we only use your information to provide you with the best possible customer service. We do not share any of your information with any third parties.

I forgot my password - How do I get a new one?

Click here to start the process for retrieving a new password for your account. We will email you a link to reset your password,

I entered the wrong password in Facebook and now I am seeing my home page instead of my photos. What do I do?

If this happens, close the Facebook window and click on the "Facebook Import" button again and log in with your username and password. You can then select pictures from your albums.

Do I earn PC Optimum™ points on my photo purchases?

In the shopping cart, we will inform you of how many points you could earn. PC Optimum™ points will be awarded to the account linked with your PC™id within 2 weeks after your order has been shipped.

Can I edit my photos before ordering my prints?

From inside an album, click on the edit (pencil) button under the photo to launch the photo editor.

How do I rotate photos in My Album?

Inside your album, move your mouse over the image you wish to rotate, and click on the edit (pencil) button. In the editing screen that appears, you can rotate your image 90° clockwise, or counter-clockwise, using the rotation buttons to the right of the image. Once you have made the appropriate rotation, click the SAVE button at the bottom of the page. Note that you can save and replace to overwrite the original image or save as a copy to keep the original unedited version as well as the newly edited version of the image

What is cropping?

Simply put, cropping lets you pick the best part of the photo you want to print. When you are cropping your pictures, make sure you think about whether you want the photo to be printed in landscape or portrait orientation. See below for orientation examples. The most common Print Sizes (in inches) are 4X6, 5X7, and 8X10.

How do I know if my prints are suitable to print?

We want to make sure that you are happy with your printed product. We analyze every photo to see if it is a suitable image size for the specific product you are creating. If the photo is too small for the desired product, we will display the symbol on your photo. You can still print the product you have chosen but be aware that for the best results, you should use a larger image.

How long is my project kept on the website?

We will keep your photos, and any projects you have worked on, for 90 days on the site to give you time to share with friends and family. You can extend this time by an additional 90 days by changing or re-ordering your product,

Will you notify me before removing my project?

We will email you at the address you use to log into the website well in advance of us removing any of your projects from the site.

Help

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